There was a time when a business could hire a single IT manager for your company and he and a few employees in his department could keep your business up and running. But times and changed and technology is so advanced that companies who do their own IT work have huge departments of highly trained and well paid tech experts.
There is little your computer cannot do for you, but sometimes IT employees take it beyond what is needed at a cost that is astronomical to the business. There is the constant education needed to keep your employees current and usually there is travel involved at company expense. In short order your little company has a huge and expensive department that the company must fund.
Luckily for you, there is a better option. Outsourcing your IT needs has become the norm in companies of any size. Here is why:
Instead of paying salary and benefits for highly skilled and trained employees, you pay a nominal monthly fee. Instead of having several people traveling and working on various IT projects; you have one point of contact. It is rare that any small business has the staff for IT that an outsourcing company does. Just as you pour your money into sales, they pour their money into having the staff you need when you need it. This arrangement works well for both parties.
IT companies have the expertise and employees in place to take care of all your IT needs. They also have more than one company to service. So the expenses of hiring and maintaining staff is done by them and paid for from their profits, instead of yours. The expense in essence is shared by the companies that choose to do business with that group.
2. Remote Support / telephone support
Computers have a way of going down when you are away from the office. Whether you are in a hotel across the country or on a cruise across the globe, your outsourced IT department can have you up and running in no time. Most IT support teams are available to clients around the clock. You have the freedom to run your business and your life without the worry of your system going down.
3. On-site issues
Nothing is more frustrating than having on site issues. Suddenly the computer is not processing orders, cutting checks, or responding. If you outsource the expert comes to you. They understand time is money and it is YOUR money. They will send a skilled trouble shooting team to your location to take care of any issues.
It is your company. You are the brains, and you are the backbone. It is your dedication and hard work that created the business. But you are still only one person. You cannot run the company, lead the sales team, oversee inventory and balance the books and take care of technical issues at the same time. Technical issues do not make appointments. They happen usually in the peak of your business. If you stop everything to fix the much needed system, no one is doing those key responsibilities that create business and ensure paychecks.
You save money on the staff, equipment, and support and you manage it all with a monthly fee. It simply makes good business sense. Let an IT outsourcing company handle the computer issues and you put your energy into what matters most and that is a good bottom line.
If you would like more information on this topic, Syntax IT Support London is a good place to call.